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Refund & Cancellation Policy

Estahad & Co. LLC
Last updated: 10 Sep 2025

Company details
Legal Entity: Estahad & Co. LLC
Principal Business Address: 8206 Louisiana Blvd NE, Ste A #7015, Albuquerque, NM 87113
Regional Office (Bangladesh): Sagorpara, Ghoramara-6100, Boalia Thana, Rajshahi
Mobile (USA): +1 (410) 449-0550
Mobile (Regional Office): +880 1302-885555
Website: estahadandco.com
Email (billing): billing@estahadandco.com
Email (support): support@estahadandco.com

 

1. Scope & Purpose

This policy applies to all services and recurring subscriptions offered by Estahad & Co. LLC (the “Company”), including Growth Systems, Business Support Partners, Virtual Assistant packages, one-time projects, add-ons, and custom engagements sold on estahadandco.com and billed in USD via Stripe or another payment processor.

Our goal is to be fair and transparent. This document explains when refunds are allowed, how cancellations and pauses work, timeframes, and how refunds are processed.

 

2. Billing Currency, Taxes & Invoices

  • All prices listed on the website are shown in USD unless otherwise noted.

  • Local taxes or VAT (if applicable) may be added at checkout; taxes are not refundable if already remitted to tax authorities.

  • We issue invoices for every payment, containing service description, billing period, invoice number, and Company tax details.

 

3. Cooling-off Window for New Monthly Subscriptions

  • You may request a full refund within 7 calendar days of the initial payment if no custom or billable work has begun.

  • “Work” includes setup calls, account creation, access provisioning, initial configuration, or delivery of any documentation/assets.

  • If work has started before your refund request, we will calculate a pro-rated refund (see §5).

To request: Email billing@estahadandco.com with your name, invoice number, and reason for the refund.

 

4. Cancellation & Subscription Renewals

  • You may cancel a subscription at any time. Cancellations take effect at the end of the current billing period.

  • For annual or prepaid plans, unused months will be refunded pro-rata using the standard monthly rate (not the discounted prepay rate), minus any non-refundable fees (§6).

  • To cancel, use the link in your invoice or email billing@estahadandco.com.

 

5. Pro-rata Refunds & Example Calculation

If we agree to a pro-rata refund:

  1. Determine the standard monthly rate (R).

  2. Count the unused full months remaining (M).

  3. Subtract any non-refundable setup/milestone fees (S) and third-party costs (T).

  4. Refund amount = (R × M) − S − T.

Example:
12-month prepaid plan, standard monthly rate $2,000, used 4 months, 8 months left, $500 setup fee, $200 third-party costs →
Refund = (2,000 × 8) − 500 − 200 = $14,300.

 

6. Non-refundable Items

The following are non-refundable:

  • Completed strategy/kickoff workshops, drafts, training hours, or deliverables.

  • Setup and milestone fees (automation build, CRM setup, funnel setup, domain/hosting purchases, expedite fees).

  • Third-party pass-through costs (ad spend, paid tools, domain registration, API fees).

  • Fees applied for refunds or chargebacks imposed by payment processors.

  • Discounts or promotional credits once the service period has started.

 

7. Pauses & Account Holds

  • You may request a pause for up to 30 days, once every 6 months.

  • Pauses must be requested at least 3 business days before the next renewal.

  • Longer pauses will be treated as cancellations and handled under §5.

 

8. Out-of-scope Work & Change Requests

Each plan includes defined deliverables and a revision allowance.
Out-of-scope work is quoted separately, and fees for approved change orders are non-refundable after acceptance.

 

9. Failed Payments, Collections & Suspensions

  • If a payment fails, we will retry and notify you.

  • Services may be suspended until payment is resolved.

  • Unresolved balances older than 30 days may be referred to collections.

 

10. Chargebacks & Disputes

  • For incorrect charges, contact billing@estahadandco.com before filing a chargeback.

  • If you raise a chargeback, we will provide proof of work/delivery.

  • If reversed in our favor, you will be billed for the original amount plus chargeback fees.

 

11. Refund Processing Time & Method

  • Approved refunds are returned to the original payment method within 5–10 business days.

  • We will email confirmation once processed.

 

12. Exceptional Circumstances & Force Majeure

In unforeseen events (natural disaster, major outage, legal restrictions, etc.), we may offer credits, pro-rata refunds, or alternative solutions case-by-case.

 

13. Termination for Cause

We may terminate services immediately for fraud, illegal activity, abuse, or breach of terms.
No refunds for periods after termination, though pro-rated refunds may apply for unused time (minus non-refundable items).

 

14. Geographic & Regulatory Notes

  • We operate internationally. Cross-border customers may incur local tax or bank fees.

  • EU/UK customers have additional consumer rights under regional laws.

 

15. How to Request a Refund or Cancellation

Email billing@estahadandco.com with:

  • Full name and business name

  • Invoice/Order number

  • Date of purchase & payment method

  • Reason for cancellation or refund request

We will acknowledge within 48 business hours and provide next steps.

 

16. Recordkeeping & Audit

We maintain invoices, service logs, and communication records for compliance and dispute resolution as per legal standards.

 

17. Contact & Escalation

Billing & refunds: billing@estahadandco.com
Support & service issues: support@estahadandco.com
Phone (USA): +1 (410) 449-0550
Phone (Regional Office): +880 1302-885555

If unresolved, escalate to our Head of Operations at ops@estahadandco.com.
We aim to resolve escalations within 7 business days.

 

18. Governing Law & Venue

This policy and related disputes are governed by the laws of the State of New Mexico, USA.
Venue for disputes: federal or state courts in New Mexico.

 

19. Changes to This Policy

We may update this policy due to legal or business changes.
Material updates will appear on our website with a new “Last updated” date.

Acknowledgement
By purchasing services from Estahad & Co. LLC, you acknowledge that you have read and agree to this Refund & Cancellation Policy.

— Estahad & Co. LLC (billing@estahadandco.com)